Hotel Front Desk Agent
Part Time • Harbor Springs
Responsive recruiter
Benefits:
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
Established in 1894, for over 130 years, the Colonial Inn has had the pleasure of hosting generations of families who return summer after summer to enjoy all that the Inn - and downtown Harbor Springs - has to offer. Comprising of the Historic Main Inn, the East and West Plazas as well as the standalone Garden Apartment, the Colonial Inn provides guests with clean, comfortable rooms in a unique, historic, guest-centered environment, serving as home away from home for families and individuals. Being the sole hotel within Harbor Springs, we are also a choice destination for weddings and other milestone events.
Our Front Desk Agents are the face of the Colonial Inn, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.
Position: Hotel Front Desk Agent
Department: Front Office
Department: Front Office
Job Type: Hourly, Seasonal (6 months or less)
Reports to: General Manager
Job Start Date: May 4
Reports to: General Manager
Job Start Date: May 4
Responsibilities
- Greet and welcome all guests
- Take and confirm guest reservations
- Answer phone calls in a professional and courteous manner, promptly relaying messages as required
- Monitor, organize and forward emails as needed
- Coordinate with housekeeping and maintenance to accommodate guest service requests
- Communicate room offerings and on-site amenities to current and potential guests
- Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase
- Provide knowledgeable suggestions of local restaurants and attractions
- Accurately post room charges and taxes to guest folios
- Verify account postings and balances
- Enhance guest experience by evaluating guest feedback, following up with guests
- Summarize operations and prepare reports for management as required
- Perform other duties as assigned
Qualifications
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Good understanding of office administration and basic bookkeeping practices
- Excellent organizational and multi-tasking abilities
- Strong knowledge of Microsoft Office programs
- Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred
- Ability to work at least 25 hours per week - weekends and holidays required
Compensation & Benefits
- $16 to $20 per hour, based on experience
- Earned Sick Pay in accordance with the State of Michigan
- Lodging and dining discounts
Compensation: $16.00 - $20.00 per hour
OUR ROOTS
Colonial Inn was founded in 1894 by Colonel Eaton of the Michigan Wolverines Cavalry Division shortly after the Civil American War. Rumor has it that his fortune had its origins in the capture of the Confederacy’s President, Jefferson Davis. After his death in 1904, his widow continued the operation of the hotel despite living during a time when women could not yet even vote. After her death in the 1920s, Papa Tam, a German WW1 Colonel became the proprietor. In 1955, Colonial Inn was purchased by Ford Motor Company’s Vice President, John R. Davis, and Harbor Springs Luminary, Fred Renker. They constructed two additional buildings which stand today as the East and West Plazas. The partners transformed Colonial Inn into a world-class operation by remodeling the hotel and creating an ambiance of old-world charm. Renker managed the hotel until 1968 when it was bought by Ray Brown, a southern transplant from the Appalachian Mountains of North Carolina.
Ray owned and operated the hotel from 1968-1986. His proprietorship occurred during a time of transition, as the old guests who would typically stay for the entire summer, gave way to a more transitory clientele. With great struggle, as told in the memoir Hotelman, Ray's son, Tim, bought the hotel and began modernizing the property. Over the years, he fought against the trend of old hotels becoming immovable relics. Embracing years of history, Tim believed every owner was part of a sacred and continual process, each building off the progress of their predecessors. It is due to this belief that many of our unique amenities exist today.
Tragically, Tim died in his beloved Beechcraft Barron with his wife and young son in the Great Plains of Montana on September 17, 2016. He is survived by his eldest son and namesake who now owns and operates the resort.
We are nestled in the “Wequetonsing” summer area among white clapboard turn-of-the-century edifices – whimsically called cottages. Town and Country, June 1958 referred to our area as “top drawer” and Town and Country 1985 featured “Weque” as an exclusive summer area where the Colonial Inn offers the only accommodations.
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